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Business process change : a business process management guide for managers and process professionals

By: Harmon, Paul [1942-]Language: engl Publication details: Waltham, MA Morgan Kaufmann 2014 Edition: 3rdDescription: xxxvi, 488 pages : illustrations ; 24 cmISBN: 0128003871Subject(s): Electronic commerce | Organizational change | System designSummary: 9780128003879Summary: Includes bibliographical references and index.Summary: This book offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach.
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9780128003879

Includes bibliographical references and index.

This book offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on integrating various approaches in a broad business process management approach.

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